FAQ

Frequently Asked Questions

  • What is the parking rate? 
- Parking rates are: first hour RM 4.00, subsequent hour RM4.00, max per day RM 16.00, daily rate starts from 7:00 AM

  • What is the earliest time I can check-in? 
- The check-in time at Vortex KLCC Apartments is 15:00 and the check-out time is 12:00. We will of course do our best to have an apartment available for you whenever you arrive. However, this can never be guaranteed and is dependent on the occupancy level the night before. If you are planning to arrive early then you may wish to book your room from the night before.

  • Why are the facilities such as swimming pool not free? What are the rates?  
- We understand that this extremely surprising and not convenient at all, but the rules comes from the building management committee. They need extra resources to keep the facilities clean and in shape. The rate is RM 6.00 per person per day, multiple usage during the same day of purchase.

  • Can I leave my luggage?  
- Yes, we can look after your luggage. If at check in your room is not ready yet or in case of early check out after .We will store your luggage free of charge on your check-in and check-out days.

  • What it is the nearest public transportation station?  
The nearest public transport station is Bukit Nanas Monorail station. Download the transportation map here.  

  • How much is the is airport transfer service?
- It is RM 150 (including road tolls fee) for 1 way for max 4 pax. 

  • Is e-reception open 24 hours? 
- Yes, Receptionist service is available 24 hours. You may check-in or check-out anytime. Just let us know a little bit in advance.

  • How much is the security deposit upon arrival?  
- The security deposit upon arrival is RM 200.00.

  • Is there everyday housekeeping? how much?  
- We can provide extra room service for RM40 per one time cleaning.